Words by Johanna Harlow
Silent and still is something SFO Museum is not. At San Francisco International Airport, Terminal 2 is alive with the whir of rolling luggage and the constant murmur and flow of people. Some stop to appreciate a museum display, resting their arms on suitcase handles. Others hitch up their backpack straps and press on to the nearby bookstore or Air Canada lounge. One harried traveler rushes by in a whirlwind of wheels and heels in a desperate bid to make her plane.
“Over 52 million passengers from all over the world travel through annually,” says Nicole Mullen as she halts before San Francisco: City of the World, one of the museum’s many galleries scattered throughout the airport. “Our goal is to do shows that can delight and engage a vast public audience and can be accessible to a lot of people.” Nicole, the curator in charge of exhibitions, strikes a whimsical figure in a floral-print dress and librarian-chic glasses. She wears a lobster broach on her coat and an octopus bracelet clasped around her wrist.
SFO Museum got its start in 1980 as a way to humanize the airport and showcase the rich culture of the Bay Area, Nicole explains. Today, it’s grown to 25 locations throughout SFO with exhibits ranging from popular culture, design and history to technology, ethnography, folk art, natural history and beyond. It also includes photography galleries and the Aviation Museum and Library. “There’s always something new and compelling to work on,” she says.

No plane ticket? No problem. Your passport to learning doesn’t require a boarding pass. A handful of exhibits are located in publicly accessible pre-security areas, while the ones beyond a checkpoint can be accessed through prior arrangement with SFO Museum.
Eclectic Collections
Back at the San Francisco: City of the World exhibit, a couple of travelers pause to check out memorabilia from 1940s Chinatown nightclubs. Nearby, a mother pauses to rummage around in her bag while her little boy runs circles around the display cases in frog-print boots.
“I’m very proud of this show,” says Nicole, explaining that multiple local historical societies banded together to make it happen. Cases in a Golden Gate-red hold a wealth of items. A wool bathing suit from Sutro Baths, a thick section of steel strands from a cable car, an air vent grill from Alcatraz, a 1950s book titled Don’t Call it Frisco—each artifact a glimpse into this city’s big personality. Nicole points out some battered items salvaged from the 1906 earthquake. “That’s a teapot from the rubble,” she says. “Our photographer on staff, that was passed down from his grandmother.”
Besides other museums, Nicole collaborates with private collectors—and it’s one of her favorite parts of the job. Take Brian Coleman, an antiquarian from Seattle who lives in a colorful Queen Anne painted with sunflowers and griffins. “His whole house is bedecked floor to ceiling in the Victorian era. It’s quite spectacular,” Nicole marvels. Among his many loans to the museum: a pair of Victorian beaded slippers for Stepping Out: Shoes in World Cultures and an ornate nut bowl decorated with tiny silver squirrels for Eclectic Taste: Victorian Silver Plate.

For another exhibition, Metallica guitarist Kirk Hammet lent the museum his collection of classic monster memorabilia. His fiendish frenzy of monster magazines, mummy paint-by-numbers, Dracula lunch boxes, Frankenstein figurines and the prop head of the Creature from the Black Lagoon certainly made a splash in Terminal 2.
Occasionally, Nicole has to get creative to win over a more hesitant collector—on one memorable occasion doing so through his penchant for pastries. “I baked him pumpkin bread,” she smiles. “After that we were fast friends.”
The Curator Herself
As Nicole and I set off in the direction of Harvey Milk Terminal 1, she tells me how she ended up here. All around us, travelers pace by with pillows or headphones wrapped around their necks. A girl’s volleyball team, all in bouncy ponytails and leggings, move as one. And a coterie of Emirates flight attendants glide past in immaculate uniforms of crimson and cream.
“Museums are in my blood,” Nicole tells me. “It was something that I kind of lived and breathed.” In Plymouth, Massachusetts, Nicole’s mother worked as a site supervisor on the Mayflower II, a ship gifted to the United States by the English in the 1950s. At seven, little Nicole helped her out as a historic interpreter. “To spend more time with me, she took me to work with her on weekends,” Nicole explains. “I dressed in period attire as a 17th-century English immigrant.” Her role included talking about life aboard the Mayflower in 1620 and playing cat’s cradle with young visitors. By 14, she’d graduated to a paid position in visitor service.

Later, Nicole admits to rebelling against the business she’d known all her life. “When I went to college, I kind of wanted to get away from museums,” she confesses. It didn’t last.
After a year and a half in jobs she didn’t enjoy, Nicole accepted her fate. Museums were where she was meant to be. “I met so many interesting museum people from such an early age and have always been around them,” she explains. “Armed with an undergraduate degree in cultural anthropology, I applied for a job at the Phoebe A. Hearst Museum of Anthropology at UC Berkeley as the education specialist—and the rest is history!”
Nicole landed a position at SFO Museum 15 years ago—and more than 75 curated shows later, she’s going strong.

Past Favorites
One of Nicole’s favorite exhibitions, From Pineapple to Piña: A Philippine Textile Treasure, explored the weaving of pineapple leaf fibers into lacey handkerchiefs, blouses and even shawls in the late 18th and 19th centuries. “These fibers are knotted by hand,” Nicole says in wonderment.
After talking about a show that featured a flurry of leotards from the San Francisco Ballet, Nicole pivots to the time they partnered with the California Academy of Sciences on a natural history exhibit. That show required SFO Museum team to wheel in a number of jarred specimens. “That was pretty wild,” she laughs. “We had a 19th-century giant squid in ethanol, in this antique jar.” They transported it in a van designed to carry hazardous material.

Another tricky task involved bringing in a car for an Art Deco-themed show. “That had to come in at night,” Nicole recalls. “All the engine oil had to be drained. It had to be pushed from the curb … That was quite a feat!”
The Sky’s the Limit
At last, we arrive at our intended destination—Rosie the Riveter: Womanpower in Wartime. “Our program is evolving with the airport,” Nicole tells me. “When they redid Harvey Milk Terminal 1, we gained two new gallery spaces.” This show, orchestrated by Nicole’s fellow curator Daniel Calderon, is a tribute to grit and girl power during World War II. Its cases are stocked with heavy-duty coveralls, rivet guns and welding helmets, plus motivational posters proclaiming slogans like “Women: There’s work to be done and a war to be won” and “Do the job he left behind.” Spirited swing music spills from the speakers.
The walls and ceiling of this space have not been painted your typical “gallery white.” Instead, they’re pitch black. When we step inside, it feels like the gallery has swallowed us up—but in a good way. “People are intrigued by going into this dark gallery space,” describes Nicole of the immersive experience. “They can really step out of the airport for a minute.”

It’s to be expected from an exhibition located in the newly redeveloped terminal. This award-winning concourse is a testament to innovation, featuring rooms for yoga and meditation. It also has a soundproof Sensory Room for neurodivergent travelers with a soothing area stocked with squishy pillows and a mockup of an airplane cabin with two rows of seats for travelers to prepare for the experience of flying.
It goes to show that SFO Museum has evolved as the airport does. Nicole spotlights the (pre-security) Aviation Museum and Library, which opened along with the International Terminal in 2000. Its design replicates the airport’s original 1930s passenger lobby and currently features airline travel posters, Virgin America ephemera and century-old propellers.
Nicole mentions one more recent change. A few years back, the museum’s team of 35 gained a new site to work their behind-the-scenes magic. “We do it all here,” she says. “We have a state-of-the-art storage facility, a conservation lab, we have a wonderful design lab where our designer lays everything out. We have an in-house wood shop and a welding shop.” There’s even a room for mannequin assembly. It’s no wonder SFO Museum is the only airport-located museum accredited by the American Alliance of Museums.

Our tour ends in front of Everyday Elegance in Chinese Ceramics, one of the pre-security exhibit spaces. From one of the cases, a “guardian lion” statue watches steadfastly over TSA. “Whether it is a plastic toy telephone or Chinese jade from the Asian Art Museum, every object is treated as a precious object,” the curator says. “Our registration department handles everything with gloves.”
The guest experience is just as valuable. “We have the ability to reach people who maybe wouldn’t purchase a ticket and go see this particular museum exhibition,” Nicole reflects. “They happen to stumble upon it here and they’re fascinated by it, or something moves them or there’s a nostalgia factor that hits home … It’s very rewarding to reach that type of audience.” Nearby, a family of eight gives a young man a heartfelt sendoff, waving fervently as they stand beside a display of glazed pottery.